Rules and recommendations for reviews

Reviews should help other campers get a realistic idea of a place. Good experiences are just as welcome as bad ones.

Rules

• No illegal, pornographic, violence-glorifying, discriminatory, abusive or threatening content. Applicable German law and directly applicable EU law apply in particular. Camperwolf may also reject content that breaks these platform rules.
• No personal or confidential data. Do not publish private names, phone numbers, email addresses, home addresses, licence plates, booking numbers or similar details. Publicly listed business information about a place or operator may be mentioned factually.
• No invented experiences or knowingly false claims. Only describe things you believe to be true to the best of your knowledge.
• No unsupported serious accusations. Claims about crimes, fraud, theft or similarly serious misconduct must not be presented as fact without a reliable basis.
• No revenge reviews or personal disputes. You may describe the relevant consequences of a conflict factually when they help other campers. For example, "The operator would not let me wash my vehicle" can become the useful information "Vehicle washing is not permitted at this place."
• Keep the review relevant to the place and your stay. It must relate to the place, its operation or something relevant to staying there.
• No advertising, spam, affiliate content or self-promotion.
• Do not copy reviews or other people's text unless you have the necessary rights.
• No manipulated reviews. Do not review your own place through a normal user account. Purchased, commissioned or deliberately biased reviews written for an operator or competitor are not allowed either.
• Do not knowingly present an old condition as current. An older review does not automatically become inaccurate. What matters is that it truthfully describes your experience at the time.

Recommendations

Write so that other campers can understand what you experienced and why you rated the place the way you did.

• Describe your own experience whenever possible.
• Be specific. "Road traffic was clearly audible at night" is more useful than "bad place".
• Separate observation from personal opinion. "The pitches felt tight for my 7-metre camper" is more useful than "The pitches are unusable".
• Add useful context such as the time of year, vehicle size, busy or quiet periods, or unusual weather.
• Factual criticism is explicitly welcome. A bad experience may result in a clearly negative review.
• Particularly useful topics include cleanliness, noise, access, pitch size, surroundings, services, sanitary facilities, safety, usability and how specific problems were handled.
• Describe rules and restrictions factually when they matter to other campers.
• Avoid long side stories that do not help people understand the place.

You do not need to artificially balance a negative experience. What matters is that your review describes your actual experience factually and to the best of your knowledge.